FAQ – Frequently Asked Questions

Do you ship worldwide?
Yes, we ship to Belgium, the EU, and international destinations.
Delivery times vary depending on your location.

How long does shipping take?
Belgium: 1–3 business days
EU: 3–7 business days
International: 7–14 business days

How can I track my order?
You will receive a tracking number by email as soon as your order is shipped.

Can I return my order?
For hygiene and safety reasons, we do not accept returns on opened skincare products.
Unopened items may be returned within 14 days.

My product arrived damaged. What should I do?
Please contact us within 48 hours with photos and your order number.
We will send a replacement immediately.

Do you test on animals?
No, all NayaGlow Luxury products are cruelty-free.